Shipping policy

At HUIJOY TECHNOLOGY LIMITED, we are committed to providing high-quality products through our dropshipping model. Please review the following shipping information carefully.

1. Processing Time

  • All orders are processed within 1-5 business days after payment confirmation.

  • During peak seasons, such as holidays or sales promotions, processing may take up to 7 business days.

  • Because we operate on a dropshipping model, some products ship directly from our supplier’s warehouse, which may slightly affect processing times.

2. Shipping Time

  • Estimated delivery times vary by destination:

Region

Estimated Delivery Time

Notes

Hong Kong (Domestic)

5-7 business days

Standard shipping

United States

7-15 business days

International shipping

Canada

10-20 business days

International shipping

Europe

10-25 business days

International shipping

Other Countries

15-30 business days

International shipping

  • Delivery times are estimates and cannot be guaranteed due to factors beyond our control, including customs, holidays, weather, and logistics delays.

3. International Shipping

  • Shipping fees are calculated at checkout based on destination, order size, and shipping method.

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees applied upon delivery. These charges are not included in the shipping cost.

  • Shipping Delays: International shipments may experience delays due to customs inspections or local postal services. HUIJOY TECHNOLOGY LIMITED is not responsible for these delays, but we will assist in resolving issues where possible.

4. Order Tracking

  • After your order ships, you will receive a tracking number via email.

  • Tracking can be monitored on the carrier’s website.

  • Some international orders may not provide real-time tracking updates until the package reaches your local postal system.

  • If tracking issues or delays occur, please contact us at support@huijoyfashion.shop for assistance.

5. Shipping Damages

  • We package orders carefully to ensure safe delivery. If your order arrives damaged:

  • Inspect Your Order: Check your items upon delivery.

  • Document the Damage: Take photos of the damaged products and packaging.

  • Contact Us: Email support@huijoyfashion.shop with your order number and photos.

We will work with you to resolve the issue, either through a replacement or refund, depending on availability and your preference.

6. Address Accuracy

  • Customers are responsible for providing accurate shipping information:

  • Ensure the shipping address is complete and correct.

  • Include a valid phone number for carrier communication.

We are not responsible for delays or lost packages due to incorrect or incomplete address information. Contact us immediately if you notice an error in your address.

7. Shipping Fees

  • Shipping fees are based on:

  • Destination

  • Order size and weight

  • Shipping method (standard or expedited)

  • Promotional shipping offers (e.g., free shipping or discounted rates) may be applied during checkout. Additional fees for large or bulk orders will be communicated before shipment.

8. Additional Notes

  • Holiday & Peak Season Delays: Processing and shipping times may be extended during busy periods. Place orders early to avoid delays.

  • Product Availability: If any items are out of stock, we will notify you and offer alternatives, including waiting for restocks or issuing a refund.