Refund policy

At HUIJOY TECHNOLOGY LIMITED, we are passionate about bringing you curated, on-trend fashion. Please carefully review our detailed and comprehensive return and refund policy below to ensure a seamless shopping experience:

1. Eligibility for Returns

  • Only items that are defective, damaged, or incorrect are eligible for a full refund or replacement.

  • Non-defective items cannot be returned due to shipping logistics and supplier handling constraints.

  • Items damaged due to customer misuse, improper handling, or accidents are not eligible for refund or replacement.

2. Return Process

  1. Contact Us: Email our customer service team at support@huijoyfashion.shop within 7 days of receiving your order. Include your order number, product details, and reason for return (e.g., defect, wrong item).

  2. Provide Evidence: For defective or damaged products, include photos of the item and packaging if available.

  3. Return Authorization: We will review your request and provide return instructions. Please do not return items without prior approval. Unauthorized returns may result in delays or rejection.

Some of our products are shipped directly from our suppliers. This may affect return shipping options, and we aim to provide the most convenient solution for our customers.

3. Refund Conditions

  • Refunds are provided only for defective, damaged, or incorrect products.

  • Refunds will not be issued for products that have been used, washed, altered, or damaged after delivery.

  • Once a return is approved, a full refund will be issued to the original payment method within 7-10 business days.

  • If a replacement is requested instead of a refund, shipping costs for the replacement will be covered by HUIJOY TECHNOLOGY LIMITED.

4. Shipping Costs for Returns

  • Defective or Incorrect Products: HUIJOY TECHNOLOGY LIMITED will cover the return shipping cost. A prepaid return shipping label will be provided if applicable.

  • Returns for Other Reasons：HUIJOY TECHNOLOGY LIMITED do not accept returns for reasons other than those stated above, including customer error or change of mind. Consequently, shipping costs will not be covered in these instances.

5. Additional Notes

  • Because some products are shipped directly from our suppliers, return processing times may vary. We strive to resolve all issues promptly and keep customers informed via email.

  • For lost or damaged packages, please report the issue within 7 days of receipt so we can coordinate with our supplier and the shipping carrier.

  • HUIJOY TECHNOLOGY LIMITED reserves the right to refuse returns that do not meet the above criteria to maintain operational efficiency.

6. Contact Us

For any questions or assistance regarding returns or refunds, please contact our customer service team at: support@huijoyfashion.shop

We are committed to resolving all legitimate issues fairly and efficiently while maintaining transparent and reasonable expectations for our customers.